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Policy and Operations Manager (TPS 4)



The Administrative Review and Hearing Division (ARHD) has a fantastic opportunity for a Policy and Operations Manager (TPS 4) in its Tumwater office. This position is part of a team dedicated to providing a legal review of department decisions; a venue for informal settlement of disputes; and educating the public through precedent-setting decisions. This division serves taxpayers and the mission of the agency by providing timely resolution of taxpayer disputes; supporting employee development, engagement, and well-being; and engaging in collaborative intra-agency analysis of tax policy.

The hiring manager may start screening applicants as early as June 16, 2022, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Please review the opportunity details below and forward this message to others you feel may be qualified.


You will primarily be responsible for developing, implementing, and monitoring the intra- and inter-divisional operational policies, practices and procedures. This position includes the management of ARHD processes to ensure the prompt, fair, and efficient resolution of two types of cases: informal excise tax reviews under WAC 458-20-100 (Rule 100) and Administrative Procedure Act (APA) appeals. You will supervise a team of Tax Policy Specialists (TPS) who draft determinations articulating the department's decision in Rule 100 cases, conduct APA hearings and issue final decisions, and present the department's case at informal excise tax hearings before the Washington State Board of Tax Appeals. The position includes the opportunity to telecommute.

Additional responsibilities include:

  • Work collaboratively with other policy and operating divisions on special projects.
  • Facilitate training programs for department personnel.
  • Coordinate special projects to assigned staff.
  • Serve as the director's designee on executive level appeals.
  • Provide tax policy, program administration, budget, and planning recommendations to leadership.


Admission to practice law in the state of Washington; or graduation from an accredited school of law and admission to practice before the highest court of another state, the District of Columbia, or a federally recognized Indian tribe.


Five years of experience as a Tax Policy Specialist 3, OR comparable experience as a governmental attorney or attorney in private practice.

Required Competencies

  • Knowledge of the tax laws administered by the Department of Revenue.
  • Knowledge of federal and Washington constitutional limitations on the State's taxing authority.
  • Ability to interpret and analyze complex tax issues and apply the law.
  • An established record of working respectfully and collaboratively with others, diffusing difficult or tense situations, and seeking to resolve disagreements in a constructive manner.
  • A strong awareness of authorizing environments when to escalate an issue.
  • Ability to communicate clearly and effectively orally and in writing with diverse stakeholders.
  • Demonstrated leadership, organizational, and effective decision-making skills.
  • Ability to travel across the state.

To be considered

  • Complete the online application in detail as it will be used as your initial résumé.
  • Attach a cover letter explaining why you are interested in this position and how you meet the qualifications listed.
  • Attach a writing sample.

*As part of the selection process, those under consideration for an interview will be requested to complete a writing assessment. 

*Incomplete applications or applications submitted without the required attachments may result in disqualification*

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.  

Please contact any part of the Staffing team at or give me a call (360) 704-5725.

Supplemental Information

The COVID-19 vaccination is no longer a condition of employment with the Department of Revenue.

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.

The Department of Revenue is proud to be an equal opportunity employer.  We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses.  We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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