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Hearings Manager (WMS2)

WA Department of Licensing

At Department of Licensing (DOL), we work hard to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government.

Our Programs and Services Division (PSD) has a unique remote work opportunity for an attorney with excellent interpersonal communication skills both orally and in writing to join our team as the Hearings Manager within the Hearings and Interviews Unit.

We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3.2 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.

Are you an attorney that is ready to lead an equity-focused team and enjoy work-life harmony? If so, we invite you to apply!


As our Hearings Manager, you will lead a team of Hearings Examiners as you manage the Unit’s Civil Rights Act and Americans with Disabilities Act (ADA) accommodation program. With equitable access to our proceedings as your priority, you will provide training to employees and serve as a resource regarding the interpretation and application of non-discrimination statutes and rules. Your leadership skills will be relied upon as you direct, coach, and train your team while simultaneously facilitating and supporting process improvements. Your commitment to belonging, diversity, equity, and inclusion will have a direct impact on the unit’s culture.

Some of what you will do:

  • Develop and maintain cooperative relationships with the external representatives within the communities that we serve, including drivers experiencing housing instability, tribal communities, minor drivers, unrepresented and underrepresented populations.
  • Influence and affect the positive performance and accomplishment of those supervised, both directly and indirectly, within their program area.
  • Facilitate and support process improvement efforts, with an emphasis on any processes that affect marginalized communities disproportionally.
  • Develop strategies to improve workflow and collaboration between Operations staff and Legal staff.
  • Develop and apply meaningful standards for the collection of Hearings Examiner data and collates these statistics for management to make data – driven decisions within projects and program areas.
  • Conduct administrative hearings as needed.


What you will bring:

  • Graduation from an accredited school of law with J.D. degree.
  • Admission in good standing to practice law in any U.S. jurisdiction.
  • Five (5) years of full-time legal experience.
  • Experience must include:Two (2) years focused on civil rights, disability, working with marginalized and underrepresented populations.
    Two (2) years of experience as a supervisor of attorneys and other legal professionals, including direct human resource management.
    One (1) year employee engagement experience, such as team building, change management, and facilitating dynamic feedback.
    Proven ability to promote and foster a diverse, inclusive, and equitable workplace and work force.
    Excellent oral and written communication skills.
    Ethics and integrity.
    Demonstrated team-orientation with excellent management and interpersonal skills, exhibiting the ability to listen, understand, analyze, and respond to stakeholder, customer, management, programmatic, and employee needs.

What may set you apart:

  • Two (2) years of experience as an attorney practicing administrative law, as a member of an administrative tribunal empowered to issue findings of fact and law or an attorney with experience practicing criminal law.
  • Diversity and equity specialized training and credentials.
  • Human resources experience in recruitment, onboarding, and leadership development.
  • Accountability, personal initiative, strategic thinking, planning, and vision.
  • Demonstrated knowledge of or background in state financial and/or budgetary requirements.

Additional Conditions of employment:

  • Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Supplemental Information

Make a difference. Join our team!

How to Apply:
Select the “Apply” button at the top of this job announcement. Attach your Cover Letter, Resume, and an original writing sample, no more than ten (10) pages long through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits which include:

We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Recruitment Team of your vet/military spouse status. Please use a subject line that includes the title of this recruitment.


For inquiries about this position, contact Nicole Walters.

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.


The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

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